Multi-Language AI Travel Assistant Chatbot for an International Tour Agency

Overview

Built a multi-language AI chatbot for an international tour agency serving travelers from several countries who previously had to email or call during limited business hours to get itinerary and booking questions answered. The chatbot detects the traveler's language automatically and answers common questions about itinerary details, included excursions, and payment deadlines directly from each traveler's actual booking record. Anything involving a change to the itinerary or a refund request escalates to a human agent rather than being handled automatically. This let the agency offer round-the-clock support across time zones without staffing a 24-hour multilingual call center. Travelers at an international tour agency previously had to email or call during limited business hours to get itinerary and booking questions answered, a poor fit for a traveler base spanning several countries and time zones. We built a multi-language AI chatbot that automatically detects a traveler's language and answers common itinerary, excursion, and payment-deadline questions directly from their actual booking record, escalating anything involving a change or refund to a human agent. We connected the chatbot directly to the agency's booking system so answers reflected each traveler's real itinerary rather than generic information, then tested language detection accuracy across the agency's most common traveler languages before launch. Average response time on routine itinerary questions dropped from over a day to under a minute, across every language the agency's travelers speak, without adding a single new support staff member.